Résumé / Professional experience

Systems & Experience Strategist

I work across knowledge systems, enablement, operations, products, and technology to find what is making work harder than it needs to be and build practical systems that improve clarity, capability, and confidence.

Debra Bush

Michigan US Remote

Download RésuméEmail DebraSee the Work

Capability overview

Where the work comes together.

Knowledge & Information Systems

  • Knowledge Management
  • Information Architecture
  • Metadata Management
  • Taxonomy
  • Knowledge Governance
  • Content Governance
  • Knowledge Base Management
  • Content Lifecycle Management
  • Search & Retrieval
  • Self-Service

Enablement & Adoption

  • Customer Education
  • Technical Education
  • Onboarding
  • AI Enablement
  • AI Adoption
  • Learning & Development
  • Technical Documentation
  • Change Management
  • Accessibility

Operations & Systems Improvement

  • Business Analysis
  • Requirements Analysis
  • Process Improvement
  • Workflow Design
  • Product Operations
  • Information Governance
  • Stakeholder Management
  • Cross-Functional Collaboration

Technical & Product Practice

  • Generative AI
  • AI-Assisted Development
  • Git
  • CLI
  • APIs
  • JSON
  • SQL
  • Testing
  • Platform Operations

Professional record

Professional experience.

Patterson Buchanan Fobes & Leitch

Contract Consultant | Litigation Data Operations & Information Architecture

June 2026 – PresentRemote

  • Support litigation technology and information architecture in a large, multi-year records environment using Everlaw.
  • Develop metadata and information structures that make records easier to recognize, navigate, and retrieve.
  • Create repeatable methods and documentation so the work can be applied consistently and continued by others.

Independent Consultant

Knowledge, Enablement & Operations Strategy

2017 – June 2026Remote

  • Delivered work across knowledge management and governance, information architecture, enablement, onboarding, documentation, and self-service.
  • Improved processes and workflows while supporting change readiness and practical AI enablement and adoption.
  • Designed interventions around real constraints, including budget, legacy systems, organizational readiness, and available capability.

TheCrew Platform

Founder | Platform & Operations Lead

2019 – 2023

2,000+ members approximately 120 concurrent users distributed organization of approximately 68 contributors

  • Founded and operated a technology-enabled platform spanning product operations, onboarding, support, knowledge systems, governance, and cross-functional work.
  • Investigated recurring setup and connection friction and helped shape a self-service launcher with setup, validation, recovery, and ongoing information. Connection-related tickets subsequently disappeared.
  • Built leadership systems that gave capable people authority to handle routine decisions instead of forcing unnecessary escalation.

Apple Inc.

Creative / Technical Educator

2008 – 2017

  • Delivered approximately 28 individual sessions per week and group instruction for approximately 5–30+ participants, with approximately 4.9/5 CSAT.
  • Helped customers build technical capability through education, adoption, troubleshooting, diagnostics, accessibility, and workflow adaptation.
  • Helped people discover multiple valid ways to reach an outcome rather than prescribing one universal process.

Inventory Control Specialist

2004 – 2008

  • Supported inventory operations and accuracy through SAP, serialized inventory control, cycle counts, bill of materials (BOM), and MRP.

Current product / Platform practice

Building complete systems.

Broken Compass Platform

Founder | Product & Platform Operations Lead

2019 – PresentActive / Pre-launch multiplayer roleplay platform

  • Lead product and platform development, translating intended experiences into technical requirements and complete product workflows.
  • Use AI-assisted development alongside direct implementation, review, and iterative testing to refine behavior against real use and edge cases.
  • Build administration and self-service capabilities supported by technical documentation, knowledge systems, governance, and release operations.
  • Bring product behavior, technical implementation, workflow design, testing, documentation, administration, governance, and user experience into the same work.

Tools & technologies

A practical working set.

Knowledge / Operations

Everlaw, Microsoft 365, SharePoint, Google Workspace, Notion, Zendesk, Trello, Asana

Technical / Development

Git, VS Code, CLI, SQL, APIs, JSON, Postman, Lua, FiveM / Qbox

AI

ChatGPT, Claude, Claude Code, Cowork, Microsoft Copilot

Model-agnostic in practice.

Learning / Content

Camtasia, Articulate 360, Vyond, Adobe Creative Cloud, Figma, OBS, DaVinci Resolve, PowerPoint / Keynote

Education

Bachelor of Fine Arts in Studio Art

Maryville University of Saint Louis

Additional experience

Twitch Partner

Digital Community Operations & Content

2016 – Present

Experience across digital community operations, content, moderation and live operations, and audience-facing environments.

Next step

Review the work or start a conversation.

I am looking for a full-time role with a meaningful systems problem to understand and own.

Download RésuméEmail DebraView Work